Legal
Refund Policy
Inspect before paying
Every order is cash on delivery. Check the seal, the version and the flavour while the driver is with you. If anything is wrong, refuse the item and pay nothing for it.
Wrong or damaged item
If we deliver the wrong version, flavour or colour, we replace it free of charge — including the delivery fee for the replacement trip.
Devices dead on arrival
Devices are sold sealed. If an ILUMA i device does not power on, message us on WhatsApp within 7 days of delivery and we will arrange a replacement.
Opened tobacco products
For health and safety reasons, opened or unsealed tobacco cartons cannot be returned or refunded once accepted at the door.
Cancellations
You can cancel free of charge any time before the driver is dispatched. Just message us on WhatsApp.